Shipping & Return Policy

Last updated: July 23, 2026

Coverage

We ship within the continental United States.

For Alaska, Hawaii, or international orders, contact us before ordering. Availability, shipping cost, insurance, taxes, duties, and delivery terms must be confirmed in advance.

Free local pickup is available in Columbus, OH. Select local pickup at checkout, and we will contact you when the order is ready to arrange a pickup time and location.

Processing and Transit Times

Processing time is the time required for Clocked Out PC LLC to prepare and test your order.

• Ready-to-ship systems generally ship within 1~2 business days.

• Build-to-order systems ship according to the estimated build time shown on the product page and at checkout.

Transit time begins after the carrier accepts the package and depends on the destination and selected shipping service. Carrier delivery estimates are not guaranteed by Clocked Out PC LLC.

A tracking number will be provided after the order ships.

Delays

Shipping or processing may be delayed by component availability, extended testing, payment or identity verification, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

If we cannot ship within the time originally promised, we will contact you and provide the option to:

• Accept the revised shipping estimate; or

• Cancel the unshipped order and receive a prompt refund as required by applicable law.

Build times and delivery estimates are estimates unless expressly stated otherwise.

Packaging and Delivery

Orders are professionally packed to reduce the risk of transit damage. Complete systems may include internal protective foam, GPU support, or separately packaged components when appropriate.

All shipped systems are insured for their declared shipment value and may require a direct or adult signature at delivery.

The customer is responsible for making appropriate arrangements to receive and sign for the shipment.

Keep the Packaging

Keep the original shipping box, internal foam, and protective materials until you are satisfied that the system is operating properly.

Original packaging may be required for a return, warranty shipment, or carrier damage claim. The customer may be responsible for obtaining suitable replacement packaging if the original packaging is discarded.

Shipping Damage / DOA (Dead On Arrival)

Inspect the package immediately upon delivery.

If the box appears damaged, photograph all sides of the package before opening it when reasonably possible.

Visible shipping damage or a system that is non-functional upon delivery must be reported within 48 hours to:

clockedoutpc@gmail.com

Include:

• Your order number

• Photographs of the shipping box and label

• Photographs of the internal packaging

• Photographs or video showing the damage or reported issue

Do not discard the packaging, return the system, or attempt a repair before receiving instructions from Clocked Out PC LLC.

We will assist with the carrier claim and provide a remedy under the applicable Return and Refund Policy or Warranty Policy after the claim and reported condition are verified.

Failure to report visible damage promptly, retain the packaging, or reasonably cooperate with the carrier claim may affect the available remedy.

The 48-hour notice period does not eliminate any rights that cannot legally be waived.

Incorrect Shipping Address

Orders are shipped to the address submitted with the order.

Contact us immediately if the address is incorrect. Address changes are not guaranteed after an order has been processed or shipped.

The customer is responsible for additional carrier fees, return shipping, and reshipping costs caused by:

• An incorrect or incomplete address supplied by the customer

• Refusal of delivery

• Failure to collect or accept the shipment

• An unauthorized post-shipment address change

Clocked Out PC LLC is not responsible for delays caused by incorrect customer-provided information.

Delivery Confirmation

An order shown by the carrier as delivered to the address provided at checkout will generally be considered delivered.

If tracking shows delivery but the package cannot be located, contact us immediately. The customer may be required to check with household members, neighbors, building management, or the carrier and cooperate with any carrier investigation.

A carrier delivery scan does not prevent us from reviewing credible evidence of loss, misdelivery, or theft.

Related Policies

Returns, refunds, shipping damage remedies, and warranty service are also governed by our:

• Return and Refund Policy

• Warranty Policy

• Terms of Service

If the policies conflict, the terms most specifically applicable to the issue will control, subject to applicable law.